Warranty and Returns
Rustic Heritage warrantees its furniture to be free from defects in materials and construction for a period of one year from the date of purchase. In the case of a manufacturer's defect, Rustic Heritage will stand by its product by either issuing a merchandise credit commensurate with the diminishment of the item's structural integrity, or by repairing or exchanging the item with the same item or one of equal value.
Rustic Furniture is made of natural white pine. While small cracking is to be expected, it is advisable that the furniture be kept at a healthy humidity level (above 35%) in order to keep it's natural state.
Shipping charges to repair or exchange merchandise are not covered under this warranty. The options made available to the customer will be based upon the extent of the defect and assumes the item is found to be defective within a reasonable time from receipt of delivery. Minor imperfections including small cracks, knots, surface markings and color variations in the wood are normal and are not defects.
If you are not completely satisfied with the quality of a product purchased from Rustic Heritage you may return or exchange your merchandise in satisfactory condition for full credit toward future purchases. Freight charges, however, are non-refundable.
This warranty and return policy does not apply to any items that are either custom-made or purchased on a discounted or discontinued basis.
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